Privacy Policy

This Privacy Policy ("Policy") is issued by Squeenslot ("we", "us", "our", "the Operator", "the Platform") and applies to all personal data collected, processed, stored, and used in connection with your access to and use of the Squeenslot website and associated services at squeenslot.cam.

Squeenslot operates as an English-language online casino and sports betting platform serving players in Malaysia. We understand that the privacy and security of your personal data is of the utmost importance, particularly in the context of a regulated online gaming environment where sensitive financial and identity information is involved.

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy. In the event of any conflict between this Policy and our Terms & Conditions, the Terms & Conditions shall prevail with respect to the operation of your account, and this Policy shall prevail with respect to the processing of your personal data.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

Squeenslot collects the following categories of personal data in connection with the operation of the Platform:

Where you choose not to provide data that is marked as mandatory during the registration or KYC process, we may be unable to open or maintain your account or process your withdrawal requests.

Squeenslot collects your personal data through the following channels:

• Direct interactions: Data you provide by completing the registration form, submitting KYC documents, making deposits or withdrawals, contacting our support team via live chat or email, or responding to promotional communications.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, server logs, and session tracking tools. See Section 8 for details on our cookies practices.
• Third-party sources: Identity verification data and fraud risk scores from our KYC and AML service providers; transaction authentication data from payment processors including FPX, DuitNow, and card scheme operators; and, where applicable, public databases used for responsible gambling self-exclusion checks.

Squeenslot processes your personal data for the following specific purposes:

• Account management: To create, maintain, and administer your player account, including authentication, session management, and account security.
• Identity and age verification (KYC): To verify that you are who you claim to be and that you meet the minimum age requirement of 21 years for access to the Platform.
• Payment processing: To process MYR deposits and withdrawals via your chosen payment method (FPX, DuitNow, Touch 'n Go eWallet, Maybank, CIMB, Public Bank, Hong Leong Bank, Visa, Mastercard, or cryptocurrency).
• Anti-Money Laundering (AML) compliance: To monitor transaction patterns for unusual activity, conduct source-of-funds checks where required, and comply with applicable AML obligations.
• Responsible gambling: To monitor for indicators of problem gambling behaviour, enforce self-exclusion requests, and apply deposit and loss limits set by players in their account settings.
• Customer support: To respond to your enquiries, resolve disputes, and manage complaints submitted through our live chat, email, or other support channels.
• Platform improvement: To analyse aggregated usage data to improve the Platform's functionality, game library, and user experience — this analysis uses anonymised or pseudonymised data wherever possible.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates by email or on-site notification, where you have consented or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.
• Legal and regulatory compliance: To comply with applicable laws, regulations, court orders, or requests from competent regulatory authorities.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account takeover attempts, and other malicious conduct directed at the Platform or other players.

Squeenslot processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform the contract between you and Squeenslot — primarily account management, payment processing, KYC verification, and customer support.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, age verification requirements, and responses to lawful regulatory requests.
• Legitimate interests: Processing carried out for Squeenslot's legitimate business interests, including fraud prevention, platform security, and service improvement — provided those interests are not overridden by your privacy rights.
• Consent: Processing for which you have provided explicit, freely given, and specific consent — most notably marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Squeenslot does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes under any circumstances. We share your personal data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment service providers: Including FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, and card scheme processors, solely for the purpose of processing your deposit and withdrawal transactions in MYR.
• KYC and identity verification providers: Third-party services that verify the authenticity of identity documents (MyKad, passport) submitted during the KYC process.
• AML and fraud screening providers: Services that screen transactions and account behaviour for money laundering risk and fraudulent patterns, under our instruction and in accordance with applicable law.
• IT and cloud infrastructure providers: Hosting, database, and security service providers that process data on our behalf under strict data processing agreements.
• Responsible gambling partners: Where required to process a self-exclusion request or cross-reference a player's status against a self-exclusion register.
• Legal and regulatory authorities: Law enforcement agencies, courts, or regulatory bodies where disclosure is required or permitted by applicable law.

All third parties with whom Squeenslot shares personal data are contractually required to maintain the confidentiality and security of that data and to use it only for the specific purpose for which it was shared.

The Squeenslot Platform uses cookies and similar tracking technologies to operate core platform functionality and to improve your experience as a player. The following categories of cookies are in use:

You may manage your optional cookie preferences through your browser settings. Please note that disabling functional or analytics cookies will not prevent you from using the Platform but may affect certain non-essential features. Disabling strictly necessary or security cookies may prevent the Platform from functioning correctly.

Squeenslot retains personal data only for as long as is necessary to fulfil the purpose for which it was collected and to comply with our legal and regulatory obligations. Our general retention approach is as follows:

• Account and transaction data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, in compliance with AML record-keeping obligations.
• KYC documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Customer support communications: Retained for up to three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Technical and usage data (logs): Typically retained for thirteen (13) months for security and fraud investigation purposes, after which they are deleted or anonymised.
• Marketing consent records: Retained for the duration of your account registration plus three (3) years, to evidence consent compliance.

Upon the expiry of the applicable retention period, personal data is securely deleted from active systems and backup archives, or permanently anonymised so that it can no longer be linked to you as an individual.

Squeenslot implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. Key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers.
• Encryption at rest for sensitive personal data stored in our databases, including KYC documents and financial data.
• Access controls and role-based permissions ensuring that employee access to personal data is restricted on a strict need-to-know basis.
• Multi-factor authentication requirements for administrative access to systems holding player data.
• Continuous monitoring for unusual access patterns, potential intrusion attempts, and account takeover signals.
• Regular penetration testing and security assessments of our platform infrastructure.
• Documented incident response procedures to manage and contain data security breaches promptly.

As a data subject, you hold the following rights with respect to the personal data Squeenslot holds about you. To exercise any of these rights, please contact our support team using the details in Section 15.

We will respond to all data rights requests within a reasonable timeframe, typically within thirty (30) calendar days of receipt. Where a request is complex or we receive a high volume of requests, we may extend this period by a further two months and will notify you accordingly.

Please note that certain rights are subject to limitations. For example, we may be unable to delete data that we are legally required to retain under AML or KYC record-keeping obligations. Where we are unable to fulfil a request, we will provide a clear explanation.

Squeenslot is strictly intended for individuals aged 21 years and above. We do not knowingly collect, process, or retain personal data from any person under the age of 21. The Squeenslot registration process includes an age declaration and a mandatory KYC verification step specifically designed to prevent minors from accessing the Platform.

If Squeenslot becomes aware that personal data has been collected from a person under the age of 21 — whether through a false declaration during registration or any other means — we will immediately suspend the relevant account, void all associated transactions and balances, and permanently delete the personal data of the minor from our systems in accordance with this Policy.

Parents or guardians who believe that a minor may have registered an account on Squeenslot are encouraged to contact our support team immediately so that the account can be reviewed and closed without delay.

In order to operate the Squeenslot Platform and deliver our services to Malaysian players, it may be necessary to transfer your personal data to service providers or infrastructure partners located outside Malaysia. Such transfers may include cloud hosting providers, KYC verification partners, and fraud screening services whose processing infrastructure is hosted in other countries.

Where personal data is transferred internationally, Squeenslot ensures that appropriate safeguards are in place to protect the data, including:

• Standard contractual clauses or equivalent data transfer mechanisms in agreements with all international data processors.
• Due diligence assessments of the data protection standards maintained by international processing partners prior to onboarding.
• Ongoing monitoring of international processing arrangements to ensure continued compliance.

We will not transfer your personal data to any jurisdiction that does not provide an adequate level of protection for personal data without first implementing appropriate contractual and technical safeguards.

Squeenslot reserves the right to update or amend this Privacy Policy at any time, including to reflect changes in our data processing activities, applicable laws, regulatory requirements, or industry best practices. When material changes are made to this Policy, we will update the "Last updated" date displayed at the top of this page.

For significant changes that affect the way we process your personal data in a material way, we will endeavour to provide advance notice by email to your registered address or via a prominent on-site notification. Your continued use of the Platform following the publication of an updated Policy constitutes your acknowledgement of the updated terms.

We recommend that you review this Privacy Policy periodically — particularly if you have not logged in for an extended period — to remain informed of how we collect and use your personal data.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or would like to raise a concern about how Squeenslot processes your personal data, please contact us through the following channels:

We take all privacy concerns seriously. If you are not satisfied with our response to a data rights request or privacy concern, you may have the right to escalate the matter to a relevant supervisory authority or independent dispute resolution body. Please contact our support team for further information on the applicable escalation process.